Billing & Collections Specialist
The Billing & Collections Specialist will support U.S.-based client accounts within an engineering, architecture, and building consulting services environment. This role is responsible for managing billing, collections, and account reconciliation activities related to projects such as building envelope inspections, structural engineering services, capital reserve studies, forensic investigations, and property condition assessments.
The ideal candidate is detail-oriented, highly organized, and comfortable managing structured financial processes within a project-based consulting environment. This role requires strong communication skills to handle client billing inquiries and collections conversations professionally while ensuring accurate invoicing and timely cash flow across multiple technical and consulting projects. This position is best suited for someone who understands service-based, project-driven billing and is able to collaborate effectively with engineering, architectural, and operations teams while managing multiple client accounts in a fast-paced consulting environment.
• Manage a portfolio of U.S.-based client accounts within an engineering and architectural consulting environment, overseeing billing and collections across active projects.
• Track project-based invoicing tied to services such as structural engineering, building inspections, capital reserve studies, forensic reports, and technical evaluations.
• Conduct proactive follow-up on outstanding invoices through email and phone communication with clients and project stakeholders.
• Investigate and resolve billing discrepancies, contract-related billing questions, payment delays, and disputed invoices.
• Maintain accurate aging reports and detailed documentation of collection activities, client communication, and account updates.
• Collaborate closely with engineers, architects, project managers, operations, and accounting teams to ensure billing aligns with project milestones and deliverables.
• Monitor client accounts to ensure compliance with contractual payment terms and escalate risk when necessary.
• Support invoice generation, billing adjustments, reconciliations, and cash application processes.
• Contribute to process improvements that enhance billing accuracy, project financial visibility, and collections efficiency.
• Maintain a high level of professionalism when interacting with clients in technical and construction-related industries.
• 3–5 years of experience in billing, accounts receivable, collections, or finance operations.
• Experience managing B2B collections, preferably in project-based professional services environments.
• Strong organizational skills with the ability to manage multiple accounts and active projects simultaneously.
• Process-oriented mindset with strong attention to detail and follow-through.
• Comfortable handling client-facing financial discussions and resolving billing disputes professionally.
• Experience coordinating across multiple internal stakeholders (engineering, architecture, project management, accounting teams).
• Strong written and verbal English communication skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Experience with ERP or accounting systems.
• Advanced English level.
• Familiarity with project-based billing cycles (milestone-based or deliverable-based invoicing).
• Exposure to cash applications, reconciliations, and contract-based billing structures.
• Experience with systems such as NetSuite, Oracle, SAP, QuickBooks, or similar ERP platforms.
